Case Studies

Cloud

                   Partners with Ciellos to Improve Customer Connections to D365 Business Central

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Bill.com is a leading provider of cloud-based software that simplifies, digitizes, and automates back-office financial processes for small and mid-sized businesses across all industries. Because many of its customers run Dynamics 365 Business Central, or its on-premises predecessor Dynamics GP, Bill.com wanted to improve its Dynamics integration, eliminating the need for manual import/export processes to keep the two systems in sync. Unfortunately, the company didn’t have the in-house experience or time available to ramp up its developers on a new code base in order to deliver the desired functionality to customers, so it turned to Ciellos, a Microsoft ISV Development Center.

“We were very new to Business Central and wanted to bring a solution to market more quickly than we could potentially do on our own,” said Jaunice (JC) Franzen, Senior Product Manager for Integrations at Bill.com. “Ciellos was a great fit because they understood not just development, but the accounting principles and functionality necessary to help us architect the solution in the right way.”

As a Microsoft ISV Dev Center, Ciellos’ primary business is to coach ISVs on how to build solutions and publish them on AppSource, as well as streamline their implementations. Working with Ciellos, Bill.com accelerated the delivery of the Accounts Payable Automation connector, which provides two-way, API-based integration with Dynamics 365 Business Central as well as integrated domestic and international payment capabilities. Launched in April 2021 with an update released in January 2022, this critical integration is already used by more than one hundred Bill.com customers to eliminate manual processes and improve reporting accuracy.

Accounting firm benefits from new Bill.com and Dynamics integration

One of Bill.com’s customers that is already utilizing the new integration with Dynamics 365 Business Central is Kenon Group Consultants, a provider of full back-office, technical accounting, and financial reporting services to financial clients in the renewable energy sector. Prior to the Dynamics 365 integration, Kenon had to export data out of Bill.com via Excel spreadsheet and then upload it back into Microsoft Dynamics 365. Since implementing the connector, the company can not only automate that process, but also mitigate the risk of errors through the direct link between Bill.com and Dynamics 365 that ensures the data is parsed correctly.

“The key for us and our clients is time. Since integrating Bill.com with Dynamics 365, we’ve been able to cut our close time by two days,” said Tony Kenon, CPA, CGMA Managing Director at Kenon Group Consultants. “That equates to a 20% time savings overall, which is a big win.”

The integration also enables better data analysis, which is important in the fast-paced renewable energy market. “When investment opportunities present themselves, our clients look to us to provide the data to help them make informed and quick decisions,” said Kenon. “The seamless integration between Bill.com and Dynamics 365 allows us to turn data analysis much more quickly.”

Expert support for partners bringing Dynamics 365 solutions to market

Ciellos was the first partner designated as a Microsoft ISV Development Center when the program launched in 2017. Since then, the company has supported more than 100 partners on their Dynamics 365 journey, helping grow the thriving ecosystem of apps around Microsoft Business Applications. “We are truly a partner’s partner. Our job is to make sure that partners like Bill.com get to market faster,” said Karina Nielsen, CEO at Ciellos.

As an ISV Development Center, Ciellos needs to be technically savvy, but also understand the business applications and trends necessary to ensure its partners’ solutions meet market requirements. For example, development efforts need to align with other add-ons and partner apps in the Microsoft ecosystem to ensure the flow of how you work with Microsoft Business Applications isn’t interrupted. “Our close relationship with Microsoft is key when it comes to us having the right level of expertise to help partners achieve their goals in a way that benefits both them and their end customers,” concluded Nielsen.

                            Partnership brings higher revenue, higher customer satisfaction and scalability

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For nearly 25 years, Serenic has been committed to market leading innovation that thousands of nonprofits, international NGOs, local government, and K-12 school district customers rely on. Serenic Software develops and delivers comprehensive, mission-critical Cloud ERP solutions for public service organizations and also developed the #1 add-in payroll and human resources software for use with Microsoft Dynamics® 365 Business Central.​ Ciellos and Serenic together invested in detailed training for their technical resource pool. The benefits realized by Serenic include higher revenue, higher customer satisfaction, scalability, quicker time to market and responsive support. Serenic also noted: “we could not be happier with the level of knowledge within the Ciellos team and the manner in which they engage and collaborate with us.” ​ I have no doubt that partnering with Ciellos was a solid business decision as we were able to lean into them for assistance across so many different areas, whether it was coding, deployment process, licensing, or data migration! - Donna Smiley, Serenic​

Ciellos has become a valued extension of         's development, deployment, and support

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With ETI’s nearly 30 years of experience building solutions for telecommunications and DSP customers, they truly knows the telecommunications industry. When ETI began developing their new cloud native SaaS solutions, they knew they needed to be reliable, powerful, flexible, and incorporate the latest AI, AR, and BI toolsets. Their adoption of Dynamics 365 as the foundation of that initiative has radically accelerated ETI’s development and Microsoft’s partner ecosystem is a key part of our go-to-market strategy. ​ As ETI’s principal Microsoft Partner, Ciellos has become a valued extension of ETI’s development, deployment, and support for their billing and customer service offerings. Ciellos has implemented Dynamic 365 for Customer Engagement to preplace their previous CRM system and has expanded their current OSS/BSS offering with a Billing and Accounts Receivable platform based on the Dynamics 365 Business Central. Ciellos has also move forward to provided transformative training and support to ETI’s initiatives from the beginning of our partnership and will continue to do so in the years to come. ​ ​“Ciellos’ expertise has been invaluable in integrating our Customer Care, Product Catalog, and Service Rating Engine with Dynamics 365 Business Central. I look forward to working with my partners at Ciellos for many years to come. - Rhyan Neble - ETI​

                                     Teams With Ciellos to expertly navigate Business Central

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Commercebuild, an eCommerce ISV, wanted to expand their existing footprint in the ERP space, target a new customer base and give their existing customers a choice of platform. After extensive research into different ERP platforms, Commercebuild selected Microsoft Dynamics 365 Business Central for their new extension. ​ As a part of the Microsoft 2022 Business Central - Activation and Migration Program, Commercebuild enlisted the assistance of Ciellos as their Partner and Coach within the program. This decision was based on the deep Microsoft partnership and quality of work provided by Ciellos, as well as their positioning as a leading Microsoft ISV Development Center. ​ Ciellos provided intricately performed workshops, deep dives into Business Central architecture, along with guidance on Microsoft best practices. This successful Commercebuild Business Central publication into the Microsoft AppSource has allowed Commercebuild the ability to increase Business Central users' sales and revenue by 20-30% with their new turnkey integrated eCommerce Portal and eCommerce Platform. ​ “With the help of Ciellos and the amazing Microsoft Team, we are excited to officially be in AppSource. Ciellos was truly there for us to help make the Microsoft Activation Program a huge success.” – Jay Newman – CEO - Commercebuild

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