With ETI’s nearly 30 years of experience building solutions for telecommunications and DSP customers, they truly knows the telecommunications industry.  When ETI began developing their new cloud native SaaS solutions, they knew they needed to be reliable, powerful, flexible, and incorporate the latest AI, AR, and BI toolsets.  Their adoption of Dynamics 365 as the foundation of that initiative has radically accelerated ETI’s development and Microsoft’s partner ecosystem is a key part of our go-to-market strategy. ​

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As ETI’s principal Microsoft Partner, Ciellos has become a valued extension of ETI’s development, deployment, and support for their billing and customer service offerings. Ciellos has implemented Dynamic 365 for Customer Engagement to preplace their previous CRM system and has expanded their current OSS/BSS offering with a Billing and Accounts Receivable platform based on the Dynamics 365 Business Central. Ciellos has also move forward to provided transformative training and support to ETI’s initiatives from the beginning of our partnership and will continue to do so in the years to come. ​

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​“Ciellos’ expertise has been invaluable in integrating our Customer Care, Product Catalog, and Service Rating Engine with Dynamics 365 Business Central. I look forward to working with my partners at Ciellos for many years to come.  -  Rhyan Neble - ETI​